TERMS & CONDITIONS
1. COMPANY DETAILS
1.1 Instructor College UK (“Instructor College”, “we”, “us” or “our”) is a trading name of Amberstone Associates Limited.
1.2 Company number: 07158472.
1.3 Registered office: Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE.
1.4 These Terms & Conditions govern the provision of driving instructor training programmes purchased from Instructor College.
1.5 References to “trainee”, “student” or “you” mean the individual purchasing or undertaking the relevant training programme.
2. THE AGREEMENT
2.1 The agreement between Instructor College and the trainee consists of:
a. These Terms & Conditions.
b. The applicable Course Profile.
c. The booking confirmation.
d. The Pre-Contract Information supplied before purchase.
e. Any additional written terms expressly agreed between the parties.
2.2 The agreement is formed when Instructor College accepts the trainee’s order and issues written confirmation of enrolment.
2.3 Before completing a purchase, trainees will be provided with material information concerning the programme, its price, payment obligations, duration, included services and applicable cancellation rights.
2.4 Nothing in these terms excludes rights arising from binding pre-contract information or applicable law.
2.5 Any separate franchise or support agreement entered into with a partner driving school is a distinct contract.
3. NATURE OF THE TRAINING PROGRAMME
3.1 Instructor College provides training programmes designed to assist individuals preparing to qualify as Approved Driving Instructors (ADIs).
3.2 The principal component of the standard training programme is structured online education.
3.3 Depending on the programme purchased, training may include:
a. Online learning modules.
b. Educational videos and learning resources.
c. Coursework and assessments.
d. Instructor-led online support.
e. Training-team feedback.
f. Practical in-car training where expressly included or offered.
g. Qualification guidance and development support.
3.4 The precise services included in each programme are described in the applicable Course Profile.
3.5 Purchasing or completing a programme does not itself confer DVSA registration, a trainee licence or ADI qualification.
3.6 Qualification remains subject to the trainee satisfying DVSA requirements.
4. ONLINE TRAINING AND COURSE STRUCTURE
4.1 The trainee will receive access to the online training programme following confirmation of enrolment and completion of the applicable access arrangements.
4.2 The programme is structured to support progressive development towards the relevant ADI qualification requirements.
4.3 Trainees are expected to complete modules in the prescribed order unless the training team authorises an alternative sequence.
4.4 Instructor College may require trainees to complete assessments, submit coursework or demonstrate understanding before progressing to subsequent stages.
4.5 Online resources are provided for the trainee’s personal educational use.
4.6 The training team may recommend additional study, revision or development activities where reasonably necessary.
5. MANDATORY COURSEWORK AND ASSESSMENT STANDARDS
5.1 All mandatory coursework, assessments and learning activities must be completed to a satisfactory standard.
5.2 Completion is not established solely by opening modules, viewing videos or submitting coursework.
5.3 The training team will assess whether the trainee has demonstrated the required knowledge, understanding and practical application.
5.4 Assessments will be conducted reasonably and consistently against relevant learning objectives and qualification standards.
5.5 Where work does not meet the required standard, the trainee may be asked to revise or resubmit it.
5.6 Instructor College may reasonably delay progression to subsequent training stages until the necessary standards have been demonstrated.
5.7 Trainees must complete any additional development activities reasonably required to address identified gaps in knowledge or performance.
6. COURSE DURATION AND ACCESS
6.1 Unless the applicable Course Profile states otherwise, online programme access is provided for 12 calendar months from the date access is made available.
6.2 Trainees are expected to complete the prescribed online training within this period.
6.3 Trainees are responsible for maintaining reasonable progress and allowing sufficient time to complete the required activities.
6.4 Instructor College may consider reasonable requests for extensions where circumstances outside the trainee’s control materially affect their ability to complete the programme.
6.5 Such circumstances may include significant illness, DVSA examination delays or other exceptional events.
6.6 Any extension will be confirmed in writing.
6.7 Expiry of the initial online access period does not extinguish an expressly accrued entitlement under an applicable course guarantee.
6.8 Where a trainee qualifies for a second training opportunity under the Qualification Money-Back Guarantee, the additional access period will be governed by Section 19.
7. INDEPENDENT STUDY AND TRAINEE RESPONSIBILITIES
7.1 The programme requires independent study and active participation.
7.2 Trainees are responsible for:
a. Completing coursework and assessments.
b. Undertaking recommended independent study.
c. Practising and developing relevant driving and instructional skills.
d. Following reasonable training-team recommendations.
e. Maintaining communication concerning their progress.
f. Informing Instructor College of circumstances affecting their training.
g. Attending agreed training sessions.
7.3 Trainees must provide accurate information concerning their qualifications, driving licence, eligibility and relevant circumstances.
7.4 Instructor College is not responsible for delays caused by a trainee’s failure to undertake required study, complete assessments or engage with the programme.
7.5 Nothing in this section removes Instructor College’s responsibility to provide the services it has contractually agreed to supply.
8. DVSA ELIGIBILITY AND REQUIREMENTS
8.1 Trainees are responsible for establishing and maintaining their eligibility to enter and progress through the ADI qualification process.
8.2 This includes satisfying applicable DVSA requirements relating to:
a. Driving licence eligibility.
b. Driving history.
c. Criminal record checks.
d. Fitness and propriety.
e. Medical requirements where applicable.
f. Examination eligibility.
g. Trainee licensing.
h. ADI registration.
8.3 Instructor College may provide guidance concerning these requirements but does not determine DVSA eligibility.
8.4 The DVSA retains responsibility for decisions concerning examinations, trainee licences and registration.
8.5 Trainees must notify Instructor College promptly of any DVSA decision or change in circumstances that may affect their eligibility.
8.6 Instructor College cannot guarantee that the DVSA will grant an application, issue a licence or approve registration.
9. DVSA EXAMINATION BOOKINGS
9.1 Unless expressly included in the purchased programme, trainees are responsible for booking and paying for their DVSA examinations.
9.2 Trainees are responsible for managing examination appointments and complying with DVSA booking requirements.
9.3 Trainees must inform the training team of relevant examination dates.
9.4 Trainees should obtain training-team approval before undertaking an ADI Part 3 examination.
9.5 Written sign-off before each Part 3 attempt is a specific eligibility condition of the Qualification Money-Back Guarantee described in Section 19.
9.6 Trainees must provide official DVSA assessment reports following unsuccessful Part 3 examinations where additional support or a guarantee claim is requested.
9.7 Instructor College is not responsible for examination availability, DVSA cancellations or changes to DVSA procedures, except to the extent that an obligation arises under the applicable contract or law.
10. COMPLIMENTARY PRACTICAL AND IN-CAR TRAINING
10.1 The standard training programme is principally an online educational programme.
10.2 Instructor College may offer complimentary practical or in-car training to support a trainee’s development.
10.3 Unless expressly included in the purchased Course Profile, complimentary practical training is not a guaranteed component of the standard programme.
10.4 The availability, timing, location, duration and content of complimentary training will be determined reasonably by Instructor College, taking account of:
a. The trainee’s progress.
b. Completion of required online modules.
c. Assessment outcomes.
d. Identified development needs.
e. Trainer availability.
f. Relevant operational considerations.
10.5 The training team may require satisfactory online progress before complimentary practical training is arranged.
10.6 No fixed number of complimentary practical training hours is guaranteed unless expressly confirmed in writing.
10.7 Where practical training is expressly included in a purchased programme or becomes due under an applicable guarantee, Instructor College will honour that contractual entitlement.
11. PRACTICAL TRAINING LOCATIONS
11.1 Instructor College will determine appropriate practical training locations and allocate suitable trainers.
11.2 Where reasonably practicable, Instructor College will seek to arrange training within or near the trainee’s preferred geographical area.
11.3 Local trainer availability cannot be guaranteed unless expressly agreed.
11.4 Trainees may be required to travel to an alternative reasonable training location.
11.5 Unless expressly included in the Course Profile or agreed in writing, trainees are responsible for their own travel, accommodation and associated expenses.
11.6 Instructor College will take reasonable account of travel distances, accessibility and individual circumstances when proposing training arrangements.
12. LOCAL TRAINER AVAILABILITY
12.1 Where a suitable local trainer is unavailable, Instructor College may offer training at an alternative reasonable location.
12.2 The trainee may accept the alternative location or request to wait for a suitable local trainer.
12.3 Where the trainee elects to wait, the parties will agree the arrangement in writing.
12.4 Instructor College cannot guarantee when a local trainer will become available unless a specific date has been agreed.
12.5 Where practical training is a binding component of the purchased programme, Instructor College will remain responsible for providing that training within the agreed or otherwise legally required timescale.
12.6 An agreement to wait for a local trainer does not remove the trainee’s statutory rights where Instructor College fails to provide a contracted service.
13. FAST-TRACK PROGRAMME — PRACTICAL TRAINING
13.1 The Fast-Track Programme includes practical training as part of the purchased training package.
13.2 The practical training provided will be determined by the programme selected and the arrangements confirmed at enrolment.
13.3 Instructor College will arrange practical training with an appropriately qualified trainer at a suitable training location.
13.4 Training arrangements will be communicated to the trainee in advance and may be adjusted where reasonably necessary.
13.5 Trainees must complete the required online modules and assessments to a satisfactory standard before progressing to the relevant practical training stages.
13.6 Where Instructor College needs to rearrange confirmed training, reasonable alternative arrangements will be offered without additional charge.
13.7 Nothing in this section affects the trainee’s statutory rights.
14. PRACTICAL TRAINING ATTENDANCE
14.1 Trainees must attend confirmed practical training sessions punctually and prepared to participate.
14.2 Trainees must hold any driving licence or other authorisation required for the relevant training.
14.3 Trainees must comply with reasonable safety instructions.
14.4 A trainer may suspend or discontinue a session where the trainee is unfit to participate safely or engages in conduct creating a material safety risk.
14.5 Trainees must notify Instructor College promptly if they are unable to attend.
14.6 The applicable cancellation notice requirements are set out in Sections 15 and 16.
15. STANDARD COMPLIMENTARY TRAINING — CANCELLATION
15.1 Trainees receiving complimentary practical training under the standard programme must provide at least 48 hours’ written notice when requesting cancellation or rescheduling.
15.2 Where less than 48 hours’ notice is provided, Instructor College may decline to rearrange the affected complimentary session.
15.3 In exercising this discretion, Instructor College will consider relevant circumstances, including genuine emergencies and other reasonable explanations.
15.4 Repeated late cancellations or non-attendance may affect the provision of future discretionary complimentary training.
15.5 Where Instructor College cancels a confirmed session, the trainee will not be penalised.
15.6 This section does not override any separate practical training entitlement expressly included in the purchased programme or applicable guarantee.
16. FAST-TRACK TRAINING — CANCELLATION AND RESCHEDULING
16.1 Fast-Track practical training may involve reserving a trainer for a concentrated training block.
16.2 Trainees requesting cancellation or rescheduling must provide at least 14 calendar days’ written notice before the scheduled commencement of the training block.
16.3 The notice period is measured from the beginning of the entire booked training block, rather than separately for each session within that block.
16.4 Where insufficient notice is provided, Instructor College may take account of genuine, reasonably incurred and unrecoverable costs arising from the late cancellation.
16.5 Any cancellation charge or loss of training entitlement must be proportionate and consistent with applicable consumer law.
16.6 Instructor College will consider reasonable exceptional circumstances.
16.7 Where Instructor College cancels contracted practical training, suitable replacement arrangements will be offered without additional charge.
16.8 Nothing in this section limits the trainee’s statutory cancellation rights or remedies for breach of contract.
17. TRAINING PROGRESSION AND EXAMINATION READINESS
17.1 Instructor College will assess a trainee’s readiness for progression using relevant coursework, assessments, practical observations and training records.
17.2 The training team may recommend further development before a trainee undertakes an examination or progresses to another training stage.
17.3 Training-team recommendations will be based on identifiable development needs and applied reasonably.
17.4 For the purposes of the Qualification Money-Back Guarantee, written approval must be obtained before each ADI Part 3 attempt.
17.5 Written approval confirms that the training team considers the trainee sufficiently prepared to attempt the examination. It does not guarantee a pass.
17.6 A trainee may exercise their independent right to book an examination in accordance with DVSA rules, but doing so without the required approval may affect eligibility for the contractual qualification guarantee.
18. TRAINEE ENGAGEMENT AND COMMUNICATION
18.1 Trainees must maintain reasonable engagement with their training programme.
18.2 Trainees should respond to reasonable requests for information concerning training progress, examination bookings and qualification outcomes.
18.3 Where Instructor College identifies insufficient engagement, it may contact the trainee to discuss the circumstances and any necessary development plan.
18.4 Continued failure to engage may affect progression and eligibility for conditional guarantees.
18.5 Instructor College will consider reasonable explanations for periods of inactivity, including illness or circumstances outside the trainee’s control.
19. COURSE GUARANTEES
19.1 Available Guarantees
19.1.1 Instructor College offers the following guarantees to eligible trainees enrolled on qualifying programmes:
a. ADI Qualification Money-Back Guarantee.
b. £45,000 First-Year Earnings Opportunity Guarantee.
c. Guaranteed Instructor Position.
19.1.2 The guarantees are subject to the conditions described in this section.
19.1.3 The guarantees are personal to the original trainee and cannot be transferred.
19.1.4 These guarantees provide additional contractual benefits and do not replace or restrict statutory consumer rights.
19.1.5 The guarantees applicable to the purchased programme will be identified before enrolment.
19.2 General Guarantee Eligibility
19.2.1 To qualify for the relevant guarantees, trainees must:
a. Complete all prescribed online modules, coursework and assessments to a satisfactory standard.
b. Complete mandatory practical training and development activities.
c. Follow reasonable training-team guidance.
d. Obtain written training-team approval before each ADI Part 3 examination attempt.
e. Attend agreed training sessions.
f. Provide relevant DVSA examination reports and qualification information.
g. Maintain reasonable communication and engagement.
h. Comply with applicable DVSA requirements.
i. Enter into the relevant full car-inclusive trainee franchise or support agreement with an approved partner driving school when eligible and when required by the particular guarantee.
j. Comply with the applicable franchise agreement, including payment obligations.
k. Maintain satisfactory professional standards.
19.2.2 Franchise participation is a condition of the relevant guarantees, not a requirement for purchasing or completing the core online programme.
19.2.3 The current approved partner school arrangements and material franchise obligations will be made available before a trainee commits to a guarantee requiring such participation.
19.2.4 Eligibility decisions will be made reasonably, using relevant training records and objectively assessable criteria.
19.3 ADI QUALIFICATION MONEY-BACK GUARANTEE
Initial Qualification Journey
19.3.1 Before undertaking each ADI Part 3 examination, the trainee must:
a. Complete all required online modules and assessments satisfactorily.
b. Demonstrate the necessary practical teaching standard.
c. Obtain written sign-off from the Instructor College training team.
19.3.2 The training team may require additional development before providing sign-off.
19.3.3 An examination attempt undertaken without the required written sign-off will normally result in loss of eligibility for the Qualification Money-Back Guarantee, subject to reasonable consideration of exceptional circumstances.
19.3.4 Trainees must provide their official DVSA assessment reports following unsuccessful examinations.
Additional Training
19.3.5 Following an unsuccessful ADI Part 3 attempt, the training team will assess the trainee’s development needs and determine the additional training reasonably required.
19.3.6 Eligible trainees will receive the additional training reasonably determined by the training team, up to a maximum of 10 hours per unsuccessful examination attempt.
19.3.7 The additional training may comprise any combination of instructor-led online sessions and practical in-car training.
19.3.8 The trainee is not automatically entitled to the full 10 hours where the training team reasonably determines that a lesser amount is appropriate.
19.3.9 General online learning support will remain available without a fixed numerical limit during the applicable support period, subject to reasonable use.
19.3.10 Additional individual training beyond the agreed entitlement may be chargeable, provided any charges are disclosed and agreed beforehand.
Waiting Period and Second Qualification Journey
19.3.11 Where an eligible trainee exhausts all three available ADI Part 3 attempts without qualifying, they may be required to wait until the relevant DVSA qualification period has expired before beginning a new qualification application.
19.3.12 The Qualification Money-Back Guarantee will remain valid during this mandatory waiting period, provided the trainee has complied with the applicable guarantee conditions.
19.3.13 The trainee will not be required to maintain or pay for an active teaching franchise during any period in which they are legally unable to provide paid driving tuition.
19.3.14 Any legitimate outstanding obligations arising during the active franchise period must still be satisfied, subject to applicable law and any genuine dispute.
19.3.15 Once the trainee becomes eligible to restart the DVSA qualification process, Instructor College will provide a further 12 months of access to the online training programme without an additional course fee.
19.3.16 The second 12-month access period will begin when the trainee is eligible to restart the qualification process and the renewed programme access is made available.
19.3.17 The trainee must comply with applicable DVSA requirements for restarting the qualification process, including any mandatory retraining and examination requirements.
19.3.18 The trainee must continue to follow the training team’s reasonable development recommendations and obtain written sign-off before each Part 3 attempt.
19.3.19 Following an unsuccessful Part 3 attempt during the second qualification journey, additional training will be assessed and provided in accordance with clauses 19.3.5 to 19.3.10.
19.3.20 Where a further trainee licence is legally available, the trainee must make any necessary application in good time and follow reasonable guidance concerning that application.
19.3.21 A trainee will not automatically lose eligibility solely because the DVSA refuses a further trainee licence despite the trainee having complied with the applicable requirements.
Cash Money-Back Guarantee
19.3.22 Where an eligible trainee completes the second qualification journey, undertakes all available ADI Part 3 attempts without qualifying and satisfies the applicable guarantee conditions, Instructor College will repay the original eligible training course fee.
19.3.23 The repayment will be made in money, not franchise credits.
19.3.24 The repayment excludes separately identified third-party charges, DVSA examination fees, franchise fees and other costs outside the original eligible training course fee.
19.3.25 Any deduction for a legally recoverable outstanding debt will be made only where permitted by law and authorised by the relevant contractual arrangements.
19.3.26 The guarantee does not provide an automatic repayment where a trainee voluntarily abandons the qualification process, fails to complete required training or does not undertake the relevant examinations without reasonable justification.
19.3.27 The guarantee will be administered fairly and will not be withheld through arbitrary or unreasonable refusal of training-team approval.
19.4 £45,000 FIRST-YEAR EARNINGS OPPORTUNITY GUARANTEE
19.4.1 Instructor College guarantees eligible instructors participating in an approved full car-inclusive franchise genuine pupil opportunities representing projected gross tuition income of £45,000 during their first 12 months of teaching.
19.4.2 The qualifying period begins when the instructor first commences paid driving tuition under a valid DVSA trainee licence.
19.4.3 The qualifying period continues where the instructor subsequently qualifies as an ADI.
Calculation
19.4.4 The guarantee is calculated using:
a. An assumed tuition rate of £45 per hour.
b. An assumed average of 40 hours of tuition per pupil.
c. Projected gross tuition income of £1,800 per pupil.
d. A total of 25 qualifying pupil allocations.
19.4.5 The allocation of 25 genuine and suitable pupils during the qualifying 12-month period satisfies the pupil opportunity requirement.
19.4.6 The assumed 40 hours per pupil is a calculation benchmark, not a promise that each pupil will purchase or complete 40 hours.
19.4.7 Where the required qualifying pupils have been allocated, the guarantee is not invalidated merely because individual pupils:
a. Require fewer lessons.
b. Pass their driving tests earlier than anticipated.
c. Cancel lessons.
d. Discontinue tuition.
e. Choose not to complete the projected tuition hours.
19.4.8 A qualifying pupil allocation must represent a genuine and reasonable opportunity to provide paid tuition.
19.4.9 Adding a pupil’s name to a diary or pupil list does not, by itself, establish a qualifying allocation.
Instructor Availability and Obligations
19.4.10 To remain eligible for the guarantee, the instructor must:
a. Make themselves genuinely available to provide driving tuition for a minimum of 50 hours per week, including at least six hours on Saturdays.
b. Maintain sufficient flexibility within their declared availability to accommodate reasonable lesson requests from allocated pupils.
c. Accept suitable pupil allocations and reasonable lesson requests unless there is a legitimate reason for declining them.
d. Keep their teaching diary accurate and up to date, including existing bookings and available lesson times.
e. Notify the approved partner driving school promptly of any material changes to their availability.
f. Maintain the necessary DVSA licence or registration.
g. Comply with reasonable partner school operating requirements.
h. Maintain appropriate professional standards.
i. Keep franchise payments up to date, subject to the provisions concerning correction of isolated payment issues.
19.4.11 The instructor is not required to deliver 50 hours of tuition each week. The requirement concerns genuine availability to accept and provide lessons.
19.4.12 Reasonable illness, agreed leave and exceptional circumstances will not automatically invalidate the guarantee.
19.4.13 Any significant reduction in availability will be assessed reasonably, taking account of its duration and impact on pupil allocations.
Pupil Allocation Records
19.4.14 Instructor College and its approved partner driving schools will maintain appropriate records of qualifying pupil allocations.
19.4.15 These may include allocation dates, pupil acceptance, commencement of tuition and other information reasonably necessary to establish that genuine opportunities were provided.
19.4.16 Instructor College will oversee the administration of the guarantee and assess claims using the available records.
Guarantee Remedy
19.4.17 Where fewer than 25 qualifying pupil opportunities are provided during the assessment period despite the instructor satisfying the applicable conditions, Instructor College will repay the original eligible training course fee.
19.4.18 The remedy is repayment of the eligible course fee, not payment of the difference between actual tuition income and £45,000.
19.4.19 This guarantee relates to projected gross tuition income opportunities.
19.4.20 It does not guarantee actual earnings, take-home pay or net business profit.
19.5 GUARANTEED INSTRUCTOR POSITION
19.5.1 Instructor College guarantees eligible trainees the opportunity to commence teaching with an approved partner driving school once they have:
a. Passed ADI Part 2.
b. Completed the required training and assessments.
c. Obtained the necessary training-team approval.
d. Satisfied the DVSA requirements for a trainee instructor licence.
e. Entered into the applicable full car-inclusive trainee franchise agreement.
19.5.2 The guaranteed position will continue for a minimum of 12 months from the agreed commencement date, provided the instructor continues to meet the applicable contractual, licensing and professional requirements.
19.5.3 Where the instructor qualifies as an ADI during the guaranteed period, the position may continue under the applicable ADI franchise arrangements without restarting the 12-month period.
19.5.4 For example, an instructor who qualifies after four months on a trainee licence may continue for the remaining eight months as an ADI, subject to the applicable requirements.
19.5.5 Where the trainee licence expires or the instructor otherwise becomes legally unable to provide tuition, teaching must cease until the necessary authorisation is obtained.
19.5.6 Instructor College and its approved partner schools will act reasonably in arranging commencement of the guaranteed position once the eligibility conditions have been met.
19.6 FRANCHISE ARRANGEMENTS AND EARLY TERMINATION
19.6.1 Any franchise or support agreement is a separate contract between the instructor and the relevant partner driving school.
19.6.2 Voluntary termination of a qualifying franchise before completion of the relevant guarantee period may result in loss of eligibility for remaining franchise-dependent benefits.
19.6.3 Termination arising from substantiated material misconduct or serious contractual breach may also affect eligibility.
19.6.4 Where a partner driving school terminates an arrangement without fault on the instructor’s part, Instructor College will take reasonable steps to arrange a suitable alternative placement or otherwise preserve accrued guarantee rights.
19.6.5 No guarantee requires an instructor to teach without the necessary DVSA licence or registration.
19.7 FRANCHISE PAYMENTS AND PROFESSIONAL CONDUCT
19.7.1 Trainees and instructors must comply with payment obligations under their applicable franchise or support agreements.
19.7.2 An isolated late payment will not automatically invalidate a guarantee where the amount is promptly remedied following reasonable notification.
19.7.3 Persistent arrears, failure to remedy an outstanding payment or a material breach may affect eligibility.
19.7.4 An unresolved customer complaint will not automatically invalidate a guarantee.
19.7.5 Substantiated serious misconduct, repeated professional failings or material breaches of professional standards may affect eligibility where reasonably justified.
19.8 GUARANTEE CLAIMS AND SETTLEMENT
19.8.1 All claims under the course guarantees will be reviewed individually, taking account of the applicable eligibility conditions and supporting information.
19.8.2 Instructor College may request information reasonably necessary to verify eligibility and assess a claim.
19.8.3 Once the relevant information has been received, Instructor College will assess the claim within a reasonable period and communicate its decision in writing.
19.8.4 Where a monetary claim is approved, Instructor College will arrange settlement within a reasonable period and keep the trainee informed of progress.
19.8.5 Nothing in this section affects statutory rights or any payment deadline imposed by law.
20. PAYMENTS AND PAYMENT PLANS
20.1 The price of the programme will be confirmed before purchase.
20.2 Where payment is made in full, the agreed amount becomes payable in accordance with the booking arrangements.
20.3 Where a payment plan is offered, the trainee will be informed of:
a. The total programme price.
b. The initial payment.
c. The amount of each instalment.
d. The payment dates.
e. The total number of instalments.
f. Any additional charges that lawfully apply.
20.4 Unless expressly agreed otherwise, payment by instalments represents a method of paying for the purchased programme rather than a monthly subscription.
20.5 Trainees must maintain payments in accordance with the agreed schedule.
20.6 Where a payment is missed, Instructor College may contact the trainee and provide a reasonable opportunity to remedy the arrears.
20.7 Persistent non-payment may result in proportionate suspension of access or other lawful recovery action, subject to the trainee’s statutory rights and the applicable agreement.
20.8 Instructor College will not impose undisclosed charges or penalties.
20.9 Payment obligations arising under a separate partner school franchise agreement are governed by that agreement.
21. COOLING-OFF PERIOD AND CONSUMER CANCELLATION RIGHTS
21.1 Where the trainee purchases as a consumer under a qualifying distance contract, the statutory cancellation rights provided by the Consumer Contracts Regulations 2013 will apply.
21.2 The applicable cancellation period and the circumstances in which cancellation rights may be lost or affected will be explained before purchase.
21.3 For a qualifying service contract, the statutory cancellation period will generally run for 14 days beginning the day after the contract is concluded.
21.4 Different rules may apply to the supply of digital content and to contracts containing more than one type of supply.
21.5 Where Instructor College offers immediate access to digital content during the cancellation period, it will obtain any express consent and acknowledgement required by law before relying on an exception to the statutory cancellation right.
21.6 Where services are to begin during the cancellation period, Instructor College will obtain any express request required by law.
21.7 The consequences of early supply, including any lawful proportionate charge for services supplied before cancellation, will be explained where applicable.
21.8 Simply accessing the programme, changing a password or accepting these Terms & Conditions does not automatically remove all statutory cancellation rights.
21.9 Trainees may exercise an applicable cancellation right by providing a clear statement of their decision to cancel.
21.10 Instructor College will provide the prescribed cancellation information and model cancellation form where required.
21.11 Any repayment due following a valid statutory cancellation will be processed within the applicable legal timescale.
21.12 Nothing in this section restricts statutory remedies for services or digital content that do not conform to the contract.
22. REPAYMENTS FOLLOWING THE COOLING-OFF PERIOD
22.1 Following expiry or lawful loss of the applicable statutory cancellation period, a trainee does not automatically become entitled to repayment merely because they change their mind or decide not to continue training.
22.2 Repayment eligibility will depend on the contract, the circumstances and applicable law.
22.3 Instructor College will consider requests involving exceptional circumstances reasonably.
22.4 Any contractual repayment available under the Course Guarantees will be governed by Section 19.
22.5 Nothing in this section removes or restricts statutory rights arising from breach of contract, misrepresentation or failure to provide services with reasonable care and skill.
23. INTELLECTUAL PROPERTY AND TRAINING MATERIALS
23.1 All training materials, videos, modules, assessments and other educational content remain the intellectual property of Instructor College or the relevant rights holder.
23.2 Trainees receive a personal, limited, non-transferable licence to use the materials for their own training.
23.3 Trainees must not:
a. Share account access with another person.
b. Copy or distribute protected training materials without permission.
c. Resell or commercially exploit course content.
d. Publish restricted assessments or training resources.
e. Reproduce substantial parts of the programme for third-party use.
23.4 Instructor College may take proportionate action where intellectual property rights are infringed.
23.5 Nothing in this section prevents acts permitted by applicable law.
24. COURSE UPDATES AND MODIFICATIONS
24.1 Instructor College may update training materials to reflect changes in DVSA requirements, professional standards or educational best practice.
24.2 Reasonable improvements to course content may be made during the training period.
24.3 Updates will not materially reduce the services expressly purchased without an appropriate contractual basis or the trainee’s agreement.
24.4 Where significant changes are necessary, Instructor College will explain their effect and provide any remedy required by law.
25. CONDUCT AND PROFESSIONAL STANDARDS
25.1 Trainees must behave professionally and respectfully towards trainers, staff, other trainees and members of the public.
25.2 Trainees must comply with reasonable safety instructions during practical training.
25.3 Threatening, abusive, discriminatory or dangerous behaviour will not be tolerated.
25.4 Instructor College may take proportionate action where conduct creates a genuine safety risk or constitutes a material contractual breach.
25.5 Any decision to suspend or terminate training will take account of the circumstances and the trainee’s statutory rights.
26. SUSPENSION AND TERMINATION
26.1 Instructor College may suspend access or training where reasonably necessary because of:
a. Serious safety concerns.
b. Material misconduct.
c. Significant breach of these Terms & Conditions.
d. Persistent non-payment following reasonable notice.
e. Material misuse of training resources.
26.2 Where reasonably practicable, the trainee will be informed of the concern and given an opportunity to respond or remedy the breach.
26.3 Termination will be proportionate to the circumstances and consistent with applicable law.
26.4 Where Instructor College terminates the agreement without fault on the trainee’s part, the trainee will retain any repayment or other remedy required by law.
26.5 Termination does not automatically extinguish statutory rights or contractual benefits already accrued.
27. QUALIFICATION TIMESCALES
27.1 Instructor College does not guarantee that a trainee will qualify as an ADI within a particular period unless expressly agreed.
27.2 Qualification timescales depend on factors including:
a. The trainee’s progress.
b. Independent study and practice.
c. Examination availability.
d. DVSA decisions.
e. Practical teaching development.
f. Individual circumstances.
27.3 Trainees are responsible for maintaining reasonable progress through the qualification process.
27.4 Instructor College will provide the training and support expressly included in the purchased programme and applicable guarantees.
28. LIMITATION OF LIABILITY
28.1 Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.
28.2 This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability that cannot lawfully be excluded under consumer protection legislation.
28.3 Instructor College remains responsible for performing its contractual obligations with reasonable care and skill.
28.4 Instructor College is not responsible for losses caused solely by matters outside its reasonable control where it has not breached a contractual or legal obligation.
28.5 Any limitation of liability will be interpreted consistently with applicable consumer law and will not prevent a trainee from obtaining a remedy to which they are legally entitled.
29. COURSE PROFILE
29.1 Each training programme will have an applicable Course Profile.
29.2 The Course Profile will identify the principal programme features and services included.
29.3 Where practical training is included as a purchased component, the Course Profile will identify the relevant entitlement.
29.4 The Course Profile will also identify any guarantees applicable to the programme.
29.5 Trainees should review the Course Profile before purchasing.
29.6 Instructor College will not rely on general wording in these Terms & Conditions to remove a specific contractual entitlement expressly promised in the applicable Course Profile.
30. PROMOTIONAL OFFERS AND PRICING
30.1 Promotional prices and discounts may be offered from time to time.
30.2 Any applicable promotional conditions will be disclosed before purchase.
30.3 Promotional offers cannot ordinarily be applied retrospectively to completed purchases.
30.4 Instructor College may change prices for future enrolments.
30.5 Price changes will not retrospectively increase the agreed price of an existing contract without a lawful contractual basis.
31. COMPLAINTS AND DISPUTE RESOLUTION
31.1 Trainees should contact Instructor College if they have concerns about their training or contractual arrangements.
31.2 Instructor College will investigate complaints fairly and within a reasonable period.
31.3 Where appropriate, the trainee may be asked to provide relevant information or supporting evidence.
31.4 Instructor College will explain its findings and any proposed resolution.
31.5 Trainees retain the right to pursue any legal remedies available to them.
32. ENTIRE AGREEMENT
32.1 These Terms & Conditions, together with the applicable Course Profile, booking confirmation, Pre-Contract Information and any other expressly agreed contractual documents, form the agreement between the parties.
32.2 Nothing in this section excludes liability for misrepresentation or removes the legal effect of binding pre-contract information.
32.3 Any variation to the agreement must be made in accordance with applicable law.
33. GOVERNING LAW
33.1 These Terms & Conditions are governed by the laws of England and Wales.
33.2 Nothing in this provision removes mandatory consumer protections or jurisdictional rights that apply to a trainee residing elsewhere in the United Kingdom.